Who we are
This Privacy Policy describes how JOETECH Express (“we”, “us”, or “our”) collects, uses, protects, and shares information in connection with joetechexpress.com and the digital services we provide, including website development, software development, business automation, integrations, and related technology services.
We are based at 2-2500 Jefferson Avenue, Winnipeg, Manitoba, Canada R2R 3A8. You may contact us at design@joetechexpress.com or +1 204-800-7797. This Privacy Policy is provided for transparency regarding how we handle information and is not intended as legal advice.
Information we collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, email address, phone number, company name, and other information you provide when contacting us or requesting our services.
- Project and business information you provide to help us understand, develop, configure, maintain, or support the services you request.
- Billing and transaction information necessary to process invoices and payments. Payment information may be processed by third-party payment providers, and we do not store full payment-card numbers.
- Usage information, such as pages visited, device type, browser type, referring pages, and approximate location derived from an IP address.
- Communications you send us, including support requests, project inquiries, consultation requests, billing questions, and messages sent through email, phone, forms, or other communication channels.
How we use information
- Provide, develop, maintain, and support our services.
- Communicate with you regarding projects, inquiries, support requests, and service updates.
- Process invoices, payments, and other business transactions.
- Understand client requirements and deliver requested websites, software, automations, integrations, and other technology solutions.
- Operate, secure, monitor, and improve our website and services.
- Prevent misuse, fraud, security incidents, or unauthorized activity.
- Comply with applicable legal obligations and enforce our agreements or terms.
Sharing of information
We may share information only when reasonably necessary to operate our business or provide requested services, including with:
- Payment processors that handle payments, invoices, or financial transactions.
- Hosting, cloud infrastructure, domain, email, analytics, and technology service providers used to operate our website or deliver client projects.
- Third-party platforms or integrations requested or authorized as part of a project or service.
- Professional advisers or service providers who assist with business operations and are subject to appropriate confidentiality obligations.
- Government authorities or other parties when disclosure is required by law or reasonably necessary to protect our rights, users, systems, or services.
We do not sell your personal information.
Cookies and analytics
Our website may use cookies and similar technologies to support essential website functionality, understand website usage, improve performance, and maintain security. Some analytics or third-party services integrated into our website may also use cookies or similar technologies.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some parts of the website.
Third-party services
Our website and services may integrate with or link to third-party platforms, applications, APIs, payment providers, hosting services, analytics tools, or other technology providers.
These third parties may process information according to their own privacy policies and terms. JOETECH Express is not responsible for the privacy practices of third-party websites or services that we do not control.
Data retention and security
We retain personal and business information only for as long as reasonably necessary to provide our services, maintain business and project records, comply with legal or financial obligations, resolve disputes, and protect our legitimate business interests.
Project files, communications, backups, and other information may be retained for reasonable business, support, security, or recordkeeping purposes unless deletion is requested or otherwise required by law.
We take reasonable technical and organizational measures to protect information from unauthorized access, disclosure, alteration, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices and rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of personal information we hold about you.
You may also contact us if you have questions about how your information is collected, used, stored, or shared.
To submit a privacy-related request, email design@joetechexpress.com. We may need to verify your identity before completing certain requests.
Communications
We may contact you regarding inquiries, active projects, invoices, service updates, support requests, or other communications related to our business relationship.
Where applicable, you may opt out of promotional communications. However, we may still send communications that are necessary to provide requested services, complete transactions, or address important service-related matters.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.
The updated version will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle information.