Agreement to terms
These Terms of Service (“Terms”) govern your access to and use of joetechexpress.com and the services provided by JOETECH Express (“we”, “us”, or “our”).
By using our website, requesting our services, approving a proposal, or entering into a project with us, you agree to these Terms and our Privacy Policy.
Specific projects may also be subject to separate proposals, statements of work, contracts, invoices, or written agreements. If there is a conflict between these Terms and a signed project agreement, the project agreement will control for that specific engagement.
Our services
JOETECH Express provides digital and technology services that may include website design and development, software development, business automation, CRM implementation, system integrations, API development, SEO, digital marketing support, hosting configuration, consulting, and related technology services.
The exact scope, features, deliverables, timeline, and pricing for a project will be defined through a proposal, quotation, invoice, statement of work, or other written agreement.
Services or features not included in the agreed scope may require additional fees and may affect the project timeline.
Project requirements and client responsibilities
Clients are responsible for providing accurate and complete information, content, credentials, approvals, access, and other materials reasonably required to complete the project.
Project timelines may depend on timely feedback, approvals, content delivery, third-party access, and other information provided by the client.
- Clients must ensure they have the legal right to provide any text, images, logos, videos, trademarks, data, or other materials supplied to us.
- Clients are responsible for reviewing and approving project deliverables before launch or final deployment.
- Delays caused by missing information, approvals, credentials, or client-requested changes may result in timeline adjustments.
- Requests outside the agreed project scope may require a revised quotation or additional charges.
Payments and billing
Project fees, payment schedules, deposits, milestones, and other charges will be communicated through the applicable proposal, quotation, invoice, or agreement.
Unless otherwise agreed in writing, work may begin only after any required initial payment or deposit has been received.
- Invoices must be paid according to the payment terms stated on the applicable invoice or agreement.
- Additional work outside the agreed scope may be billed separately.
- Third-party costs such as domains, hosting, software subscriptions, API usage, advertising spend, payment processing fees, or external services may be charged separately unless specifically included in the project scope.
- We may pause development, deployment, maintenance, or support when an invoice becomes overdue.
Changes and revisions
Reasonable revisions may be included depending on the agreed scope of the project. The number, type, and extent of included revisions may be defined in the applicable proposal or agreement.
Major changes, new functionality, redesigns, additional pages, integrations, or requirements introduced after approval of the original scope may be treated as additional work and may require additional fees or timeline adjustments.
Third-party services
Our projects may use or integrate third-party services such as hosting providers, cloud platforms, domain registrars, payment processors, CRM platforms, analytics services, advertising platforms, APIs, databases, email providers, or other software.
Third-party services are governed by their own terms, pricing, availability, privacy policies, and technical limitations. JOETECH Express does not control these third-party services and is not responsible for changes, outages, suspensions, pricing changes, API limitations, or discontinued features caused by third-party providers.
The client is responsible for maintaining any third-party accounts, subscriptions, licenses, payment methods, or credentials required for the continued operation of their project unless otherwise agreed in writing.
Intellectual property
Unless otherwise agreed in writing, clients retain ownership of the original content, branding, trademarks, data, images, and other materials they provide to JOETECH Express.
Ownership of custom project deliverables created specifically for the client may transfer to the client after all applicable project fees have been paid in full, subject to any third-party licenses and separately identified reusable components.
JOETECH Express retains ownership of its pre-existing tools, development methods, templates, frameworks, libraries, utilities, reusable code, processes, know-how, and other intellectual property that existed before or was developed independently of a specific client project.
Portfolio and project references
Unless confidentiality obligations or a separate written agreement prevent us from doing so, JOETECH Express may identify completed projects as examples of our work and may display publicly available project visuals, business names, or links in our portfolio, website, proposals, presentations, or marketing materials.
Clients may request that confidential or non-public project information not be displayed.
Acceptable use
You may not use our website, services, systems, or deliverables for unlawful, fraudulent, abusive, or unauthorized activities.
- You may not intentionally interfere with the security or operation of systems managed by JOETECH Express.
- You may not use our services to violate applicable laws or the rights of another person or organization.
- You are responsible for ensuring that your business practices, content, communications, and use of any systems we build comply with applicable laws and regulations.
Confidentiality
During a project, either party may receive confidential business, technical, financial, operational, or proprietary information from the other party.
Each party should take reasonable measures to protect confidential information and use it only for purposes related to the project or business relationship, except where disclosure is required by law or authorized by the information owner.
Project launch and acceptance
Clients are responsible for reviewing deliverables and reporting material issues within a reasonable period after delivery or launch.
Once a project has been approved, launched, deployed, transferred, or otherwise accepted by the client, future modifications may be considered maintenance or additional development unless they relate to an unresolved issue covered by the agreed project scope.
Maintenance and support
Ongoing maintenance, updates, monitoring, content changes, technical support, hosting management, or additional development are not automatically included after completion of a project unless they are specifically included in the applicable agreement.
Separate maintenance or support arrangements may be offered depending on the project.
No guaranteed results
JOETECH Express will use reasonable professional efforts to provide the agreed services, but we do not guarantee specific business, financial, marketing, search engine, advertising, conversion, traffic, sales, lead-generation, or revenue results.
Results may depend on factors outside our control, including market conditions, customer behavior, third-party platforms, competition, advertising budgets, business operations, and client decisions.
Service availability
We aim to provide reliable services and systems, but uninterrupted operation cannot be guaranteed.
Websites, applications, automations, APIs, integrations, databases, and other systems may occasionally experience maintenance, outages, software bugs, security incidents, internet disruptions, third-party failures, or other technical issues.
Limitation of liability
To the fullest extent permitted by applicable law, JOETECH Express will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, data, goodwill, or anticipated savings arising from the use of our services.
To the fullest extent permitted by applicable law, JOETECH Express's total liability arising from a specific project or service will not exceed the amount actually paid to JOETECH Express for the specific service giving rise to the claim.
Nothing in these Terms limits any liability that cannot legally be excluded or limited under applicable law.
Suspension and termination
Either party may end a project or service subject to the terms of the applicable proposal, agreement, or invoice.
JOETECH Express may suspend or terminate services if invoices remain unpaid, required information or access is not provided, our services are misused, applicable laws are violated, or continuing the engagement creates a material security, legal, or operational risk.
Any outstanding fees for work already completed, approved third-party costs, or other amounts due remain payable after termination.
Governing law
These Terms are governed by the laws of the Province of Manitoba and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
Subject to any mandatory consumer protections or other rights provided by applicable law, disputes arising from these Terms or our services will be subject to the jurisdiction of the courts located in Manitoba, Canada.
Contact and updates
JOETECH Express is located at 2-2500 Jefferson Avenue, Winnipeg, Manitoba, Canada R2R 3A8. You may contact us at design@joetechexpress.com or +1 204-800-7797.
We may update these Terms from time to time to reflect changes in our services, business practices, technology, or legal requirements. The latest version will be posted on this page.